PayMaster Inc., a global payroll management company, handles a high volume of customer queries every day. They adopted Deskhero to manage their customer support tickets and have seen significant improvements in their operational efficiency.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This feature has greatly reduced the time taken to respond to customer queries, thereby improving customer satisfaction.
The AI-enhanced search results have made it easier for PayMaster's support team to find relevant information quickly. This has been particularly beneficial in handling complex queries related to international payroll regulations and tax computations.
Deskhero's AI also generates knowledge base articles from various file formats, helping PayMaster build a robust knowledge base. This has not only improved the training process for new staff but also provided customers with self-service options, reducing the load on the support team.
By implementing Deskhero, PayMaster Inc. has significantly improved its customer support efficiency, leading to higher customer satisfaction and lower operational costs.
How has Deskhero helped improve customer satisfaction at PayMaster Inc.?
Deskhero's AI capabilities generate suggested replies, reducing the time taken to respond to customer queries. This has improved customer satisfaction. Also, the AI-enhanced search results make it easier for the support team to find relevant information quickly, which is particularly beneficial in handling complex queries.
How does Deskhero contribute to reducing operational costs at PayMaster Inc.?
Deskhero's AI generates knowledge base articles, helping build a robust knowledge base. This improves the training process for new staff and provides customers with self-service options, reducing the load on the support team and thus lowering operational costs.
How does Deskhero handle complex queries related to international payroll regulations and tax computations?
Deskhero enhances the search results using AI, making it easier for the support team to find relevant information quickly. This is particularly beneficial in handling complex queries related to international payroll regulations and tax computations.
* This article provides an example of how a fictive company in the Payroll Processing and Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
