Payroll Pro is a leading payroll processing company that handles thousands of customer queries daily. They implemented Deskhero to manage their customer support tickets efficiently. The platform's advanced AI capabilities have significantly improved their response time and accuracy.
With Deskhero, Payroll Pro leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This feature has reduced the time spent by customer service representatives on each ticket, allowing them to handle more queries within a given timeframe.
The AI capabilities also enhance the search results, making it easier for the support team to find relevant information quickly. This feature has been particularly useful in handling complex queries that require detailed knowledge about specific payroll processes.
Deskhero's AI also generates knowledge base articles from various file formats such as Word, PowerPoint, and PDF. This feature has helped Payroll Pro to build a comprehensive knowledge base that can be used for training new staff and providing self-service options to customers.
Overall, Deskhero's AI capabilities have transformed Payroll Pro's customer support services, making them more efficient and effective.
How has Deskhero improved Payroll Pro's response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature has reduced the time spent by customer service representatives on each ticket, allowing them to handle more queries within a given timeframe.
How does Deskhero help in handling complex queries?
Deskhero enhances the search results using AI, making it easier for the support team to find relevant information quickly. This feature is particularly useful in handling complex queries that require detailed knowledge about specific payroll processes.
How does Deskhero contribute to building a comprehensive knowledge base?
Deskhero's AI can generate knowledge base articles from various file formats such as Word, PowerPoint, and PDF. This feature helps in building a comprehensive knowledge base that can be used for training new staff and providing self-service options to customers.
* This article provides an example of how a fictive company in the Payroll Processing and Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
