DryPeat Inc receives numerous helpdesk requests daily. Before using Deskhero, managing these requests was a time-consuming task. However, with Deskhero's ticket management feature and AI capabilities, the company has been able to streamline the process.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has made it easier for the helpdesk team to respond to requests, reducing the response time.
The AI also improves the relevance of search results, helping the helpdesk team find the necessary information faster. This has led to quicker resolution of issues, enhancing customer satisfaction.
DryPeat Inc also uses Deskhero's knowledge base feature to provide customers with self-service options. The AI generates articles from various sources, including Word, PowerPoint, PDF files, and the company's website, ensuring the knowledge base is always up-to-date.
Thanks to Deskhero's AI capabilities, DryPeat Inc has been able to enhance their helpdesk services, improving both the speed and quality of their support.
How does Deskhero's AI help in managing helpdesk requests?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This makes it easier for the helpdesk team to respond to requests, reducing the response time.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI Embeddings to improve the relevance of search results. It uses data from various sources to find the most relevant content, helping the helpdesk team find the necessary information faster.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature allows companies to provide self-service options to customers. The AI can generate articles from various sources, including Word, PowerPoint, PDF files, and the company's website, ensuring the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Peat Drying industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
