PeatSolutions receives a high volume of support tickets every day. Managing these tickets was a challenge until they started using Deskhero. The platform's ticket management feature, coupled with its AI capabilities, has streamlined the process.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has reduced the time taken by the support team to respond to customers, improving the overall efficiency.
The AI also enhances the relevance of search results, enabling the support team to find necessary information quickly. This has led to faster resolution of issues, increasing customer satisfaction.
PeatSolutions also uses Deskhero's knowledge base feature to provide self-service options to customers. The AI generates articles from Word, PowerPoint, PDF files, and scrapes data from the company's website to keep the knowledge base updated.
By leveraging Deskhero's AI capabilities, PeatSolutions has been able to improve the efficiency of their customer support, providing faster and more accurate support.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to improve the relevance of search results. It uses data from various sources to find the most relevant content, enabling the support team to find necessary information quickly.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature allows companies to provide self-service options to customers. The AI can generate articles from Word, PowerPoint, PDF files, and scrape data from the company's website to keep the knowledge base updated.
* This article provides an example of how a fictive company in the Peat Drying industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
