PeatPro has a large customer base and receives hundreds of support tickets daily. Managing these tickets was a significant challenge until they started using Deskhero. The platform's ticket management feature, combined with its AI capabilities, has made it easier for the support team to prioritize and resolve issues.
With Deskhero's AI capabilities, PeatPro can leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. The AI uses this information to generate suggested replies, making it quicker for the support team to respond to customers.
The AI also enhances search results, enabling the support team to find relevant content faster. This has reduced the time taken to resolve issues, improving customer satisfaction.
PeatPro also uses Deskhero's knowledge base feature to provide self-service options to customers. The AI generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website to keep the knowledge base up-to-date.
Overall, Deskhero's AI capabilities have transformed PeatPro's customer support, making it more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. It uses this information to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to improve the relevance of search results. It uses data from previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant content.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature allows companies to provide self-service options to customers. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website to keep the knowledge base up-to-date.
* This article provides an example of how a fictive company in the Peat Drying industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
