GreenPeat Industries was facing challenges in managing the increasing volume of customer queries and complaints. Implementing Deskhero transformed their customer service operations. The kanban board feature provided a visual overview of all ongoing customer interactions, making it easier to manage and prioritize.
Deskhero's advanced AI capabilities played a crucial role in improving the efficiency of GreenPeat's customer service. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies to customer queries, significantly reducing response times.
The comprehensive search bar powered by AI enabled GreenPeat's customer service team to find relevant information quickly, enhancing their productivity and the quality of their responses.
By leveraging Deskhero's knowledge base feature, GreenPeat was able to create a robust self-service portal for customers. This reduced the load on their customer service team and improved customer satisfaction.
Lastly, the custom email domains and user groups features helped GreenPeat maintain a professional image while ensuring that the right team members were involved in resolving each customer query.
How does Deskhero's AI capabilities enhance customer service?
Deskhero's AI capabilities use OpenAI Embeddings from various resources to suggest replies to customer queries. This not only reduces response times but also ensures that the responses are accurate and relevant.
What is the benefit of the knowledge base feature?
The knowledge base feature allows companies to create a self-service portal for customers. This reduces the load on the customer service team and allows customers to find solutions to their queries quickly.
How does the kanban board feature help in managing customer interactions?
The kanban board provides a visual overview of all ongoing customer interactions. This makes it easier to manage and prioritize customer queries and complaints.
* This article provides an example of how a fictive company in the Peat Harvesting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
