HarvestGold Peat was struggling with managing the growing volume of customer queries and complaints. The implementation of Deskhero revolutionized their helpdesk operations. The platform's ticket management system helped them organize and prioritize customer requests effectively.
Deskhero's advanced AI capabilities were pivotal in improving the efficiency of HarvestGold's helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies to customer queries, drastically reducing response times.
The AI-powered comprehensive search bar enabled HarvestGold's helpdesk team to find relevant information swiftly, enhancing their productivity and the quality of their responses.
Using Deskhero's knowledge base feature, HarvestGold was able to create a comprehensive self-service portal for customers. This not only reduced the number of tickets but also improved customer satisfaction as they could find answers to their queries instantly.
Finally, the use of custom fields and structured data lists helped HarvestGold to categorize and track customer interactions better, providing valuable insights into customer behavior and preferences.
How does Deskhero's AI capabilities improve helpdesk efficiency?
Deskhero's AI capabilities leverage previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer inquiries. This reduces the time taken to respond to customers and increases the efficiency of the helpdesk team.
How does the knowledge base feature work?
The knowledge base feature generates articles from Word, PowerPoint, PDF files, and even scraped website data. These articles are then made available to customers as a self-help resource.
Can Deskhero help in tracking customer interactions?
Yes, with the use of custom fields and structured data lists, Deskhero can categorize and track customer interactions, providing valuable insights into customer behavior and preferences.
* This article provides an example of how a fictive company in the Peat Harvesting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
