PeatPro Harvesting receives numerous customer queries daily, ranging from product inquiries to technical support requests. Managing these queries was a daunting task until they implemented Deskhero. The platform's ticket management feature allowed them to organize and prioritize customer requests effectively.
With the help of Deskhero's advanced AI capabilities, PeatPro Harvesting was able to automate responses to common customer inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies.
The AI-powered comprehensive search bar significantly improved the efficiency of their customer support team. It enabled the team to find relevant content quickly, thus reducing response times and increasing customer satisfaction.
Deskhero's knowledge base feature, which generates articles from Word, PowerPoint, PDF files, and even scraped website data, has been instrumental in creating a self-help portal for customers. This has reduced the number of tickets and freed up the support team to focus on more complex issues.
Finally, the use of custom fields and structured data lists helped PeatPro Harvesting to categorize and track customer interactions better, providing valuable insights into customer behavior and preferences.
How does Deskhero's AI capabilities improve customer support efficiency?
Deskhero's AI capabilities leverage previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer inquiries. This reduces the time taken to respond to customers and increases the efficiency of the support team.
How does the knowledge base feature work?
The knowledge base feature generates articles from Word, PowerPoint, PDF files, and even scraped website data. These articles are then made available to customers as a self-help resource.
Can Deskhero help in tracking customer interactions?
Yes, with the use of custom fields and structured data lists, Deskhero can categorize and track customer interactions, providing valuable insights into customer behavior and preferences.
* This article provides an example of how a fictive company in the Peat Harvesting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
