Pediatric Care Plus receives numerous queries from parents regarding appointments, medical procedures, and general childcare. Managing these queries manually was time-consuming and prone to errors. With Deskhero's advanced AI capabilities, the clinic is now able to automate the process, saving time and improving accuracy.
The AI-powered ticket management system of Deskhero uses OpenAI Embeddings to analyze previous tickets and generate suggested replies. This not only speeds up the response time but also ensures that the responses are consistent and accurate.
Deskhero's knowledge base feature allows Pediatric Care Plus to create a comprehensive database of information. The AI capabilities of Deskhero can scrape data from the clinic's website and generate knowledge base articles from uploaded files such as policies, manuals, and presentations. This makes it easy for the clinic's staff to find relevant information quickly.
Deskhero's search bar uses AI to enhance search results. When a staff member searches for information, the AI uses OpenAI Embeddings to find the most relevant content. This reduces the time spent searching for information and improves the efficiency of the clinic's customer support services.
Overall, the advanced AI capabilities of Deskhero have enabled Pediatric Care Plus to streamline their customer support services and provide better care to their patients.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and generate suggested replies. This automates the response process, significantly reducing the response time.
How does Deskhero's AI enhance search results?
When a search is made, Deskhero's AI uses OpenAI Embeddings to find the most relevant content, enhancing the accuracy and relevance of search results.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can scrape data from the clinic's website and generate knowledge base articles from uploaded files such as policies, manuals, and presentations.
* This article provides an example of how a fictive company in the Pediatrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
