AuditAce uses Deskhero's structured data lists and custom fields to organize their vast amount of audit data. The custom email domains feature allows them to maintain a professional image while communicating with their clients.
With the help of user groups and tickets management features, AuditAce effectively manages their internal teams and client requests. The kanban board provides a visual representation of their workflow, enabling them to track the progress of different audits.
AuditAce utilizes Deskhero's knowledge base to store their auditing guidelines and procedures. The platform's AI capabilities generate articles from uploaded files like policies, manuals, and presentations, making it easier for the team to access and share information.
Deskhero's website scraping feature helps AuditAce to stay updated with the latest auditing standards and regulations. The comprehensive search bar, enhanced by AI, allows them to quickly find relevant content from previous tickets, knowledge base articles, and scraped website data.
The REST API enables AuditAce to integrate Deskhero with their existing systems, further improving their efficiency. The AI capabilities also suggest replies to client queries, reducing response time and enhancing customer satisfaction.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This enhances the search results and makes it easier to find the needed information.
Can Deskhero integrate with our existing systems?
Yes, Deskhero offers a REST API that allows you to integrate it with your existing systems, enhancing your overall efficiency.
How does Deskhero's AI suggest replies to client queries?
Deskhero's AI uses OpenAI's ChatGPT to generate suggested replies based on the relevant content found through OpenAI Embeddings. This reduces the response time and improves customer satisfaction.
* This article provides an example of how a fictive company in the Performance Auditing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
