Previously, Benchmark Blitz was struggling with managing the high volume of support tickets and finding relevant information quickly. With Deskhero's AI capabilities, they were able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content quickly.
The AI-powered solution also enabled them to generate suggested replies, which significantly reduced the time spent on each ticket. This allowed the support team to handle more tickets within the same timeframe, improving their productivity.
Moreover, the comprehensive search bar powered by AI made it easier for the support team to find the necessary information. It enhanced the search results by providing more relevant and accurate information, reducing the time spent searching for information.
With the help of Deskhero's REST API, Benchmark Blitz was able to integrate the platform with their existing systems seamlessly. This ensured a smooth transition and allowed them to start benefiting from the AI capabilities immediately.
Overall, Deskhero's advanced AI capabilities have transformed Benchmark Blitz's customer support services, making them more efficient and effective.
How has Deskhero's AI capabilities improved the efficiency of Benchmark Blitz's support team?
Deskhero's AI capabilities have improved the efficiency of Benchmark Blitz's support team by generating suggested replies and enhancing search results. This has reduced the time spent on each ticket and searching for information, allowing the team to handle more tickets within the same timeframe.
How has the comprehensive search bar powered by AI benefited Benchmark Blitz?
The AI-powered comprehensive search bar has made it easier for Benchmark Blitz's support team to find the necessary information. It enhances the search results by providing more relevant and accurate information, reducing the time spent searching for information.
How did Benchmark Blitz integrate Deskhero with their existing systems?
Benchmark Blitz was able to integrate Deskhero with their existing systems using the platform's REST API. This ensured a smooth transition and allowed them to start benefiting from the AI capabilities immediately.
* This article provides an example of how a fictive company in the Performance Testing and Benchmarking industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
