Shakespearean Spectacles often receives inquiries about play synopsis, cast details, and historical context. They use Deskhero's ticket management system to handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, providing customers with detailed and accurate information.
The company uses Deskhero's custom email domains feature to ensure that all customer communications are branded and professional. The AI capabilities of Deskhero enhance the search results within these emails, making it easier for customers to find the information they need.
Shakespearean Spectacles has a comprehensive knowledge base, including articles generated from Word, PowerPoint, and PDF files. Deskhero's AI uses OpenAI Embeddings to find relevant content from these resources when generating suggested replies. This ensures that the information provided to customers is accurate and relevant to their inquiry.
Deskhero's website scraping feature is used to keep the knowledge base current with the latest information from the company's website. The AI capabilities enhance search results, making it easier for customer service agents to find the information they need.
The REST API provided by Deskhero allows Shakespearean Spectacles to integrate the platform with their existing systems, ensuring a seamless workflow. The advanced AI capabilities of Deskhero have greatly improved the customer experience at Shakespearean Spectacles, resulting in higher customer satisfaction.
How does Deskhero's AI provide customers with detailed and accurate information?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This ensures that the information provided to customers is accurate and relevant to their inquiry.
How does Deskhero enhance the search results within emails?
Deskhero's AI capabilities enhance the search results within emails, making it easier for customers to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Performing arts companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
