CareCompanion uses Deskhero's ticket management system to handle customer queries and complaints. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to provide suggested replies to the support team, significantly reducing response time.
The company also utilizes the custom fields feature to categorize and prioritize tickets based on urgency and nature of the issue. This ensures that critical issues are addressed promptly, improving customer satisfaction.
Deskhero's AI capabilities also enhance CareCompanion's knowledge base. The AI scrapes data from the company's website and uploaded files like policies and manuals to generate knowledge base articles. This not only saves time but also ensures that the information is accurate and up-to-date.
Furthermore, CareCompanion uses Deskhero's comprehensive search bar, powered by AI, to quickly find relevant content. The AI uses OpenAI Embeddings to enhance search results, making it easier for the support team to find the information they need.
Lastly, CareCompanion uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the benefits of Deskhero's AI capabilities without disrupting their current operations.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to provide suggested replies to the support team, which significantly reduces the time taken to respond to customer queries.
How does Deskhero ensure the accuracy of the knowledge base articles?
Deskhero's AI scrapes data from the company's website and uploaded files like policies and manuals to generate knowledge base articles, ensuring the information is accurate and up-to-date.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier for the support team to find the information they need.
* This article provides an example of how a fictive company in the Personal care assistance services for the disabled industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
