HelpingHands uses Deskhero's kanban board to manage customer support tickets. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to provide suggested replies, helping the support team respond to queries more efficiently.
The company also uses the custom fields feature to categorize and prioritize tickets. This ensures that urgent issues are addressed promptly, improving customer satisfaction.
Deskhero's AI capabilities also play a key role in maintaining HelpingHands' knowledge base. The AI generates articles from uploaded files like policies, manuals, and presentations, and also scrapes data from the company's website. This ensures that the knowledge base is always accurate and up-to-date.
Furthermore, HelpingHands uses Deskhero's comprehensive search bar, powered by AI, to quickly find relevant content. The AI uses OpenAI Embeddings to enhance search results, making it easier for the support team to find the information they need.
Lastly, HelpingHands uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the benefits of Deskhero's AI capabilities without disrupting their current operations.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to provide suggested replies to the support team, which significantly reduces the time taken to respond to customer queries.
How does Deskhero ensure the accuracy of the knowledge base articles?
Deskhero's AI generates articles from uploaded files like policies, manuals, and presentations, and also scrapes data from the company's website, ensuring the information is accurate and up-to-date.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier for the support team to find the information they need.
* This article provides an example of how a fictive company in the Personal care assistance services for the disabled industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
