AidAlliance uses Deskhero's structured data lists and user groups to organize their customer support team. The AI capabilities of Deskhero assist in automatically assigning tickets to the appropriate team or individual based on the nature of the issue.
The company also leverages the custom email domains feature to maintain a professional image in their communication with customers. With Deskhero's AI, the company can automate responses to common queries, enhancing efficiency.
Deskhero's AI capabilities also play a crucial role in maintaining AidAlliance's knowledge base. The AI generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website. This ensures that the knowledge base is always updated with the latest information.
Additionally, AidAlliance uses Deskhero's advanced search bar, powered by AI, to quickly find relevant content. The AI uses OpenAI Embeddings to deliver precise search results, improving the efficiency of the support team.
Finally, AidAlliance uses Deskhero's REST API to integrate the platform with their existing systems. This allows the company to fully utilize Deskhero's AI capabilities without any disruption to their current operations.
How does Deskhero's AI assist in ticket management?
Deskhero's AI assists in automatically assigning tickets to the appropriate team or individual based on the nature of the issue, improving efficiency.
How does Deskhero maintain an updated knowledge base?
Deskhero's AI generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website to ensure that the knowledge base is always updated with the latest information.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to deliver precise search results, improving the efficiency of the support team.
* This article provides an example of how a fictive company in the Personal care assistance services for the disabled industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
