ClaimMaster Solicitors was struggling with a high volume of customer queries regarding the status of their claims and the process involved. They needed a solution that would not only manage these queries efficiently but also provide accurate and timely responses.
With Deskhero, ClaimMaster Solicitors was able to structure their customer data, manage tickets effectively, and use custom fields to categorize different types of queries. The kanban board feature allowed them to visualize the workflow and manage tasks efficiently.
The advanced AI capabilities of Deskhero were particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero could generate suggested replies to customer queries. This significantly reduced the time taken to respond to customers and improved the accuracy of the responses.
Furthermore, the AI-enhanced search feature ensured that relevant content was quickly found, reducing the time spent by customer service representatives on searching for information. This led to quicker resolution times and increased customer satisfaction.
Overall, Deskhero's advanced AI capabilities enabled ClaimMaster Solicitors to provide superior customer support, leading to improved customer satisfaction and efficiency in handling customer queries.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to generate suggested replies to customer queries. This significantly reduces the time taken to draft responses, leading to quicker response times.
How does Deskhero help in managing customer queries?
Deskhero allows you to structure your customer data, manage tickets effectively, and use custom fields to categorize different types of queries. The kanban board feature also helps in visualizing the workflow and managing tasks efficiently.
Can Deskhero's AI capabilities be used to find relevant content quickly?
Yes, Deskhero's AI-enhanced search feature ensures that relevant content is quickly found, reducing the time spent by customer service representatives on searching for information.
* This article provides an example of how a fictive company in the Personal Injury Claims Solicitors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
