InjuryShield Law Firm was looking for a way to provide their clients with easy access to information regarding their claims process, rights, and legal procedures. They wanted a solution that was not only comprehensive but also easy to navigate and understand.
Deskhero provided the perfect solution with its ability to generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This allowed InjuryShield Law Firm to create a comprehensive knowledge base for their clients.
The advanced AI capabilities of Deskhero further enhanced this knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other sources, Deskhero was able to generate suggested articles and enhance search results. This made it easier for clients to find the information they were looking for.
Moreover, the AI capabilities of Deskhero also allowed InjuryShield Law Firm to provide personalized suggestions to their clients based on their query history. This led to a more personalized customer service experience.
Overall, Deskhero's advanced AI capabilities enabled InjuryShield Law Firm to create an AI-powered knowledge base, leading to improved customer service and client satisfaction.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to generate suggested articles and enhance search results. This makes it easier for users to find the information they are looking for.
Can Deskhero generate knowledge base articles from different file types?
Yes, Deskhero can generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data.
Can Deskhero provide personalized suggestions to clients?
Yes, the AI capabilities of Deskhero allow it to provide personalized suggestions to clients based on their query history.
* This article provides an example of how a fictive company in the Personal Injury Claims Solicitors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
