SecureGuard uses Deskhero's advanced AI capabilities to manage an extensive range of inquiries from their clients about security protocols, equipment usage, and emergency procedures. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
The AI-powered system then uses this information to generate suggested replies, significantly reducing the time taken to respond to customer queries. This has led to improved customer satisfaction rates and freed up time for the support team to focus on more complex issues.
SecureGuard also uses Deskhero's AI to enhance search results. When a customer or a support agent searches for information, the AI uses its understanding of the query and the available data to provide the most relevant results. This has made it easier for customers to find the information they need, reducing the number of tickets raised.
Furthermore, SecureGuard uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has allowed them to leverage the power of AI across their entire operation, improving efficiency and effectiveness.
Overall, SecureGuard has found that Deskhero's advanced AI capabilities have transformed their customer support and helpdesk services, making them more efficient and responsive, and improving customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to understand the context of customer queries and suggest responses based on previous tickets, knowledge base articles, and other relevant data. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses its understanding of the query and the available data to provide the most relevant results. This makes it easier for customers to find the information they need.
Can Deskhero's AI be integrated with existing systems?
Yes, Deskhero provides a REST API which allows it to be seamlessly integrated with existing systems, enabling companies to leverage the power of AI across their entire operation.
* This article provides an example of how a fictive company in the Personal Protective Service Occupations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
