SafeNet uses Deskhero's advanced AI capabilities to manage a wide variety of customer inquiries about product usage, safety guidelines, and order details. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like manuals, and scraped website data to find relevant content.
The AI then generates suggested replies based on this information, greatly reducing the time required to respond to customer queries. This has led to increased customer satisfaction rates and allowed the support team to focus on more complex issues.
SafeNet also uses Deskhero's AI to enhance search results. When a customer or a support agent searches for information, the AI uses its understanding of the query and the available data to provide the most relevant results. This has decreased the number of tickets raised and improved the customer experience.
Moreover, SafeNet uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has enabled them to utilize the power of AI across their entire operation, improving efficiency and productivity.
Overall, SafeNet has found that Deskhero's advanced AI capabilities have revolutionized their helpdesk services, making them more efficient and responsive, and enhancing customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to understand the context of customer queries and suggest responses based on previous tickets, knowledge base articles, and other relevant data. This greatly reduces the time required to respond to customer queries.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses its understanding of the query and the available data to provide the most relevant results. This makes it easier for customers to find the information they need.
Can Deskhero's AI be integrated with existing systems?
Yes, Deskhero provides a REST API which allows it to be seamlessly integrated with existing systems, enabling companies to utilize the power of AI across their entire operation.
* This article provides an example of how a fictive company in the Personal Protective Service Occupations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
