TaxSolutions experiences a high influx of customer queries during the tax season. To handle these efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
With Deskhero's custom fields feature, TaxSolutions can categorize tickets based on the nature of the query, such as 'tax payment', 'deductions', or 'penalties'. This assists in assigning the tickets to the right team and improves the overall resolution time.
TaxSolutions also leverages Deskhero's knowledge base feature. The AI capabilities of Deskhero generate knowledge base articles from uploaded files like tax rules and manuals. This not only saves time but also ensures that the information provided to customers is accurate and up-to-date.
The comprehensive search bar of Deskhero, powered by AI, enhances the search results by using OpenAI Embeddings from previous tickets and knowledge base articles. This allows TaxSolutions' support team to quickly find relevant information, improving their productivity.
Lastly, TaxSolutions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration further enhances the efficiency of their customer support operations.
How does Deskhero's AI capabilities improve the response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies, which significantly reduces the response time.
How does Deskhero ensure the accuracy of the information provided to customers?
Deskhero's AI generates knowledge base articles from uploaded files like tax rules and manuals, ensuring that the information provided to customers is accurate and up-to-date.
How does Deskhero enhance the productivity of TaxSolutions' support team?
Deskhero's comprehensive search bar, powered by AI, allows the support team to quickly find relevant information, thereby improving their productivity.
* This article provides an example of how a fictive company in the Personal Tax Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
