During the peak tax season, TaxEase faces a surge in customer queries. To manage this efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to customers.
TaxEase uses Deskhero's custom fields feature to categorize tickets based on the type of query, such as 'tax filing', 'exemptions', or 'refunds'. This helps in routing the tickets to the appropriate team, improving the resolution time.
TaxEase also utilizes Deskhero's knowledge base feature. The AI capabilities of Deskhero generate knowledge base articles from uploaded files like tax guidelines and manuals. This ensures that the information provided to customers is accurate and current.
The AI-powered comprehensive search bar of Deskhero enhances the search results by using OpenAI Embeddings from previous tickets and knowledge base articles. This enables TaxEase's support team to quickly find relevant information, boosting their efficiency.
Finally, TaxEase uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration further enhances the efficiency of their customer support operations.
How does Deskhero's AI capabilities reduce the time taken to respond to customers?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to customers.
How does Deskhero ensure the currency of the information provided to customers?
Deskhero's AI generates knowledge base articles from uploaded files like tax guidelines and manuals, ensuring that the information provided to customers is accurate and current.
How does Deskhero boost the efficiency of TaxEase's support team?
Deskhero's AI-powered comprehensive search bar enables the support team to quickly find relevant information, thereby boosting their efficiency.
* This article provides an example of how a fictive company in the Personal Tax Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
