FitLife Personal Training is a busy fitness company that receives numerous customer inquiries daily. They use Deskhero's ticket management feature to organize and prioritize these inquiries. The AI capabilities of Deskhero help in suggesting replies based on previous tickets, knowledge base articles, and other uploaded files. This significantly reduces the time taken to respond to customer queries and improves the overall efficiency of their customer support team.
The company also uses Deskhero's custom fields to categorize tickets based on the type of inquiry, such as diet plans, workout schedules, or membership questions. This helps in routing the tickets to the right team member, ensuring quicker and more accurate responses.
FitLife Personal Training leverages Deskhero's advanced AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. These articles are then used to answer common customer queries, reducing the workload on their support team and providing instant answers to their customers.
Deskhero's website scraping feature is used by FitLife to keep their knowledge base updated with the latest fitness trends and research. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base articles accordingly.
Finally, FitLife uses Deskhero's comprehensive search bar and REST API to integrate their customer support system with their existing CRM. This allows them to have a unified view of their customer interactions, improving their customer service and satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities suggest replies based on previous tickets, knowledge base articles, and uploaded files. This reduces the time taken to draft responses, thereby improving response times.
How does Deskhero help in categorizing tickets?
Deskhero allows the creation of custom fields which can be used to categorize tickets based on the type of inquiry. This helps in routing the tickets to the right team member.
How does Deskhero's website scraping feature help in keeping the knowledge base updated?
Deskhero's website scraping feature collects the latest information from relevant websites. The AI capabilities of Deskhero analyze this data and update the knowledge base articles accordingly.
* This article provides an example of how a fictive company in the Personal training businesses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
