PeakPerformance Coaching uses Deskhero's ticket management system to handle client queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time spent on each ticket.
The company also uses the structured data lists feature to organize its client data. The AI capabilities of Deskhero help in analyzing this data and providing insights, aiding in decision making.
PeakPerformance Coaching has a comprehensive knowledge base, including training guides, nutrition advice, and wellness articles. Deskhero's AI capabilities enhance the search results by analyzing the content and providing the most relevant information to the user.
The company uses Deskhero's website scraping feature to gather information from various coaching and wellness websites. The AI then integrates this data into the knowledge base, keeping it updated with the latest trends and research in the coaching industry.
Finally, PeakPerformance Coaching uses the REST API to integrate Deskhero with its existing systems, ensuring seamless data flow and improved efficiency.
How does the AI suggest replies to tickets?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does the AI analyze client data?
The AI analyzes the structured data lists and uses OpenAI Embeddings to provide insights and aid in decision making.
How does the website scraping feature work?
Deskhero's website scraping feature gathers information from specified websites. The AI then analyzes this data and integrates it into the knowledge base.
* This article provides an example of how a fictive company in the Personal Training industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
