GreenGuard receives a large volume of customer inquiries daily, ranging from general questions about plant care to specific queries about pest management. The company uses Deskhero's ticket management system to efficiently handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time spent by customer service representatives on each ticket.
With Deskhero, GreenGuard has also been able to automate the generation of knowledge base articles. The platform scrapes information from the company's website and converts Word, PowerPoint, and PDF files into easily accessible articles. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Deskhero's AI capabilities also enhance the search results on GreenGuard's customer support portal. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the platform provides more relevant and accurate search results, improving the overall customer experience.
The custom fields feature of Deskhero allows GreenGuard to categorize tickets based on the type of query, the plant or tree involved, and the severity of the issue. This helps the company prioritize tickets and assign them to the right team members, improving response times and customer satisfaction.
Finally, the REST API of Deskhero enables GreenGuard to integrate the platform with their existing systems, ensuring seamless data flow and reducing manual data entry. This not only improves efficiency but also reduces the risk of errors.
How does Deskhero's AI capabilities improve the efficiency of customer support?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new inquiries, reducing the time spent by customer service representatives. It also enhances search results on the customer support portal, improving the overall customer experience.
How does Deskhero ensure that the knowledge base is always up-to-date?
Deskhero automates the generation of knowledge base articles by scraping information from the company's website and converting Word, PowerPoint, and PDF files into articles. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero's REST API benefit GreenGuard?
The REST API allows GreenGuard to integrate Deskhero with their existing systems, ensuring seamless data flow and reducing manual data entry. This improves efficiency and reduces the risk of errors.
* This article provides an example of how a fictive company in the Pest and disease management for trees & plants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
