PestBusters receives numerous customer queries daily, ranging from inquiries about their services to requests for emergency pest control. Before implementing Deskhero, their customer support team struggled to manage the influx of tickets, often leading to delayed responses and dissatisfied customers.
With Deskhero, PestBusters now efficiently manages their tickets using the platform's kanban board and user groups features. The AI capabilities of Deskhero, powered by OpenAI Embeddings, analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times.
Deskhero's AI also enhances the search results within the platform. When a customer support agent searches for information, the AI uses embeddings from previous tickets and other resources to provide the most relevant content. This feature has been instrumental in providing accurate and timely responses to customer queries.
In addition, PestBusters uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This feature, combined with the AI's ability to suggest replies based on similar past tickets, has greatly improved the efficiency of the customer support team.
Overall, Deskhero's advanced AI capabilities have transformed PestBusters' customer support operations, leading to higher customer satisfaction and more efficient service delivery.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time it takes for customer support agents to craft responses.
How does Deskhero's AI enhance search results?
When a customer support agent searches for information, Deskhero's AI uses embeddings from previous tickets and other resources to provide the most relevant content. This ensures that agents can quickly find the information they need to respond to customer queries.
Can Deskhero's AI handle complex customer queries?
Yes, Deskhero's AI is designed to handle complex customer queries. It uses advanced machine learning algorithms to understand the context of a query and provide the most relevant response.
* This article provides an example of how a fictive company in the Pest Control & Invasive Species Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
