InvasiveSpeciesControl maintains a comprehensive knowledge base to educate their customers about various invasive species and the best ways to manage them. However, keeping this knowledge base up-to-date and accessible was a challenge before implementing Deskhero.
With Deskhero, InvasiveSpeciesControl can now easily generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. The AI capabilities of Deskhero, powered by OpenAI Embeddings, analyze these resources to provide the most relevant content for each article.
Deskhero's AI also enhances the search results within the knowledge base. When a customer searches for information, the AI uses embeddings from previous articles and other resources to provide the most relevant content. This feature has been instrumental in improving the usability of the knowledge base.
In addition, InvasiveSpeciesControl uses Deskhero's custom fields and structured data lists to categorize and prioritize articles. This feature, combined with the AI's ability to suggest the most relevant content, has greatly improved the accuracy of the knowledge base.
Overall, Deskhero's advanced AI capabilities have transformed InvasiveSpeciesControl's knowledge base management, leading to a more informed customer base and more efficient service delivery.
How does Deskhero's AI improve the accuracy of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous articles, uploaded files, and scraped website data to generate the most relevant content for each article. This ensures that the knowledge base is always up-to-date and accurate.
How does Deskhero's AI enhance the usability of the knowledge base?
When a customer searches for information in the knowledge base, Deskhero's AI uses embeddings from previous articles and other resources to provide the most relevant content. This improves the usability of the knowledge base by ensuring that customers can quickly find the information they need.
Can Deskhero's AI handle complex topics in the knowledge base?
Yes, Deskhero's AI is designed to handle complex topics. It uses advanced machine learning algorithms to understand the context of a topic and provide the most relevant content.
* This article provides an example of how a fictive company in the Pest Control & Invasive Species Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
