BugFree Solutions handles a large volume of customer queries daily. These range from service requests to questions about their pest control methods. Deskhero's AI capabilities enable the company to efficiently manage these tickets, categorizing them based on urgency and relevance, and ensuring timely responses.
The AI feature also assists in generating suggested replies for common customer queries. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide consistent and accurate information to customers, thereby enhancing customer satisfaction.
Deskhero's AI capabilities also improve the search results within the platform. When a customer support representative searches for information to assist a customer, the AI system uses the embeddings to find the most relevant content, reducing the time spent searching and increasing the accuracy of responses.
The AI system continuously learns from every interaction, improving its suggestions and search results over time. This makes the system increasingly efficient and effective in handling customer queries.
With Deskhero, BugFree Solutions has significantly improved their customer service. The AI-powered features have streamlined their ticket management system and enhanced their response time and accuracy, leading to higher customer satisfaction.
How does Deskhero's AI system help in managing tickets?
Deskhero's AI system categorizes tickets based on factors such as urgency and relevance. It uses OpenAI Embeddings from previous tickets and other resources to understand the context and importance of each ticket, enabling efficient management and prioritization.
How does the AI system generate suggested replies?
The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. It uses this information to understand the context of the query and provide the most relevant response.
How does the AI system improve over time?
The AI system learns from every interaction, using this data to improve its suggestions and search results. This continuous learning process makes the system more efficient and effective in handling customer queries over time.
* This article provides an example of how a fictive company in the Pest Control Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
