InsectAway Services receives numerous customer queries daily, from service requests to inquiries about pest control methods. Deskhero's AI capabilities allow the company to efficiently sort through these tickets, categorizing them based on urgency and relevance, and ensuring that issues are addressed promptly.
The AI feature also helps in generating suggested replies for common customer queries. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide consistent and accurate information to customers, enhancing their overall experience.
Deskhero's AI capabilities also enhance the search results within the platform. When a customer support representative searches for information to assist a customer, the AI system uses the embeddings to find the most relevant content, reducing the time spent searching and increasing the accuracy of responses.
The AI system continuously learns from every interaction, improving its suggestions and search results over time. This continuous learning process makes the system increasingly efficient and effective in handling customer queries.
With Deskhero, InsectAway Services has significantly improved their helpdesk efficiency. The AI-powered features have streamlined their ticket management system and enhanced their response time and accuracy, leading to higher customer satisfaction.
How does Deskhero's AI system help in managing tickets?
Deskhero's AI system categorizes tickets based on factors such as urgency and relevance. It uses OpenAI Embeddings from previous tickets and other resources to understand the context and importance of each ticket, enabling efficient management and prioritization.
How does the AI system generate suggested replies?
The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. It uses this information to understand the context of the query and provide the most relevant response.
How does the AI system improve over time?
The AI system learns from every interaction, using this data to improve its suggestions and search results. This continuous learning process makes the system more efficient and effective in handling customer queries over time.
* This article provides an example of how a fictive company in the Pest Control Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
