PestBusters Inc. receives hundreds of customer queries daily, ranging from service requests to inquiries about pest control methods. With Deskhero's AI capabilities, the company can quickly sort through these tickets, categorizing them based on urgency and relevance. This allows the customer support team to prioritize and address issues more efficiently.
The AI feature also helps in generating suggested replies for common customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This not only speeds up the response time but also ensures consistency in the information provided to customers.
Deskhero's AI capabilities extend to enhancing search results as well. When a customer support representative searches for information to assist a customer, the AI system uses the embeddings to find the most relevant content. This reduces the time spent searching for information and increases the accuracy of responses.
The AI system also learns from every interaction, improving its suggestions and search results over time. This continuous learning process makes the system more efficient and effective in handling customer queries.
With Deskhero, PestBusters Inc. has been able to significantly improve their customer support services. The AI-powered features have not only streamlined their ticket management system but also improved their response time and accuracy.
How does Deskhero's AI system prioritize tickets?
Deskhero's AI system categorizes tickets based on various factors such as urgency and relevance. It uses OpenAI Embeddings from previous tickets and other resources to understand the context and importance of each ticket, allowing it to prioritize them effectively.
How does the AI system generate suggested replies?
The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. It uses this information to understand the context of the query and provide the most relevant response.
How does the AI system improve over time?
The AI system learns from every interaction. It uses this data to improve its suggestions and search results, making it more efficient and effective in handling customer queries over time.
* This article provides an example of how a fictive company in the Pest Control Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
