PetPassages has a vast knowledge base of articles, policies, manuals, and presentations. They use Deskhero's AI capabilities to generate embeddings from this data, which are then used to find relevant content for customer queries. This has significantly reduced the time taken to respond to customer queries and improved the accuracy of responses.
The AI also leverages the company's ticket history to suggest replies to new tickets. This has not only sped up the response time but also ensured consistency in the quality of responses. The AI's ability to learn from past interactions has made it an invaluable tool for the customer support team.
Deskhero's website scraping feature is used by PetPassages to keep their knowledge base updated with the latest information from relevant websites. This ensures that the AI always has the most recent data to work with, further improving the accuracy of its responses.
PetPassages also uses Deskhero's custom fields and user groups features to categorize their customers and queries. This allows the AI to provide more personalized responses, enhancing customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enabled PetPassages to provide a superior customer support experience, resulting in increased customer retention and loyalty.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses embeddings generated from the company's knowledge base, ticket history, and scraped website data to find relevant content for customer queries. This ensures that the responses are accurate and relevant to the query.
How does Deskhero's AI enhance the speed of response?
The AI uses the company's ticket history to suggest replies to new tickets, significantly reducing the time taken to respond to queries.
How does Deskhero's AI provide personalized responses?
Deskhero's AI uses custom fields and user groups to categorize customers and queries, allowing it to provide more personalized responses.
* This article provides an example of how a fictive company in the Pet Crematories and Funeral Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
