RainbowBridge has a comprehensive knowledge base comprising articles, policies, manuals, and presentations. They use Deskhero's AI to generate embeddings from this data, which are then used to find relevant content for customer queries. This has greatly improved the efficiency of their customer support operations.
The AI also uses the company's ticket history to suggest replies to new tickets, ensuring quick and consistent responses. This has significantly reduced the workload of the customer support team, allowing them to focus on more complex queries.
RainbowBridge uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant websites. This ensures that the AI always has the most current data to work with, further improving the efficiency of its responses.
Using Deskhero's custom fields and user groups, RainbowBridge categorizes their customers and queries, enabling the AI to provide more personalized responses. This has led to higher customer satisfaction rates.
Overall, Deskhero's advanced AI capabilities have transformed RainbowBridge's customer support operations, making them more efficient and effective.
How does Deskhero's AI manage RainbowBridge's knowledge base?
Deskhero's AI generates embeddings from the company's knowledge base, which are then used to find relevant content for customer queries. This helps manage the knowledge base more efficiently.
How does Deskhero's AI ensure quick responses?
The AI uses the company's ticket history to suggest replies to new tickets, ensuring quick responses.
How does Deskhero's AI provide personalized responses?
Deskhero's AI uses custom fields and user groups to categorize customers and queries, allowing it to provide more personalized responses.
* This article provides an example of how a fictive company in the Pet Crematories and Funeral Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
