Pawsome Pet Foods receives numerous customer inquiries daily, ranging from product information to delivery status. The company uses Deskhero's ticket management system to handle these inquiries effectively. The AI capabilities of Deskhero help in categorizing and prioritizing the tickets based on their urgency and relevance.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helps Pawsome Pet Foods to find relevant content quickly, which is then sent through OpenAI's ChatGPT to generate suggested replies. This feature significantly reduces the response time, increasing customer satisfaction.
The AI-powered comprehensive search bar allows the customer support team to find relevant information quickly. Whether it's a previous ticket, a policy document, or a knowledge base article, the search bar provides instant results, enhancing the efficiency of the team.
Deskhero's REST API allows Pawsome Pet Foods to integrate their existing systems with Deskhero, ensuring seamless data flow and improved productivity. The custom fields and structured data lists further enhance the data management capabilities of the company.
Overall, Deskhero's advanced AI capabilities have transformed Pawsome Pet Foods' customer support services, making them more efficient and customer-friendly.
How does Deskhero's AI help in handling customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, reducing the response time.
What is the role of Deskhero's REST API in improving productivity?
Deskhero's REST API allows for integration with existing systems, ensuring seamless data flow and improved productivity.
How does Deskhero's AI-powered search bar enhance efficiency?
The AI-powered search bar provides instant results from various sources like previous tickets, policy documents, or knowledge base articles, enabling the team to find relevant information quickly.
* This article provides an example of how a fictive company in the Pet Food Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
