Bark Bites receives a high volume of customer queries and complaints daily. To manage these efficiently, the company uses Deskhero's ticket management system. The system's AI capabilities help in sorting and prioritizing the tickets, ensuring timely resolution.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature not only reduces the response time but also ensures that the responses are accurate and relevant.
The AI-powered comprehensive search bar allows the customer support team to find relevant information quickly. This feature has significantly reduced the time spent on searching for information, improving the overall efficiency of the team.
Deskhero's REST API enables Bark Bites to integrate their existing systems with Deskhero. This ensures seamless data flow, reducing manual work and increasing productivity. The custom fields and structured data lists further enhance the data management capabilities of the company.
By leveraging Deskhero's advanced AI capabilities, Bark Bites has been able to optimize their helpdesk services, improving customer satisfaction and operational efficiency.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to generate suggested replies, ensuring timely and accurate resolution of customer queries.
How does Deskhero's REST API increase productivity?
Deskhero's REST API allows for integration with existing systems, ensuring seamless data flow and reducing manual work. This results in increased productivity.
How does the AI-powered search bar improve efficiency?
The AI-powered search bar provides instant results from various sources, reducing the time spent on searching for information and improving the overall efficiency of the team.
* This article provides an example of how a fictive company in the Pet Food Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
