PetPals receives hundreds of customer queries daily, ranging from product inquiries to complaints. Managing these tickets manually was time-consuming and prone to errors. With Deskhero, the company can now efficiently manage tickets using the platform's structured data lists and kanban board. The AI capabilities further enhance this process by suggesting replies based on previous tickets and knowledge base articles.
The company also utilizes Deskhero's custom fields and user groups to categorize tickets and assign them to the appropriate teams. This has significantly reduced response times and improved customer satisfaction.
Deskhero's comprehensive search bar powered by AI has been a game-changer for PetPals. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This has made it easier for the support team to find information quickly and accurately.
PetPals also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their site. The AI capabilities then use this data to enhance search results and suggest replies.
Overall, Deskhero's advanced AI capabilities have enabled PetPals to provide efficient and effective customer support, improving their reputation and customer loyalty.
How does Deskhero's AI capabilities enhance ticket management?
Deskhero's AI capabilities enhance ticket management by suggesting replies based on previous tickets and knowledge base articles. This makes the process more efficient and reduces the time taken to respond to tickets.
How does the AI-powered search bar work?
The AI-powered search bar leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This makes it easier for the support team to find information quickly and accurately.
What is the benefit of the website scraping feature?
The website scraping feature allows companies to keep their knowledge base updated with the latest information from their site. The AI capabilities then use this data to enhance search results and suggest replies.
* This article provides an example of how a fictive company in the Pet Supplies Retails industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
