FurryFriends' helpdesk team was struggling with the volume of customer queries and complaints. With Deskhero, they are now able to manage tickets efficiently using the structured data lists and kanban board. The AI capabilities further enhance this process by suggesting replies based on previous tickets and knowledge base articles.
The company also uses Deskhero's custom fields and user groups to categorize tickets and assign them to the right teams. This has helped in reducing response times and improving customer satisfaction.
Deskhero's AI-powered comprehensive search bar has been a game-changer for FurryFriends. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This has made it easier for the helpdesk team to find information quickly and accurately.
FurryFriends also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their site. The AI capabilities then use this data to enhance search results and suggest replies.
Overall, Deskhero's advanced AI capabilities have enabled FurryFriends to provide efficient and effective helpdesk services, leading to a significant improvement in customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities improve ticket management by suggesting replies based on previous tickets and knowledge base articles. This makes the process more efficient and reduces the time taken to respond to tickets.
How does the AI-powered search bar work?
The AI-powered search bar leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This makes it easier for the helpdesk team to find information quickly and accurately.
What is the benefit of the website scraping feature?
The website scraping feature allows companies to keep their knowledge base updated with the latest information from their site. The AI capabilities then use this data to enhance search results and suggest replies.
* This article provides an example of how a fictive company in the Pet Supplies Retails industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
