Sole Savers deals with a variety of shoe repair services, making it difficult for the customer service team to manage all inquiries effectively. With Deskhero's AI capabilities, the team can easily find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data.
The AI uses OpenAI Embeddings to suggest replies based on this data, greatly reducing response time. This feature is especially beneficial for handling frequent queries about repair services, pricing, and turnaround times.
Deskhero's comprehensive search bar, powered by AI, allows the service team to swiftly find information across different sources. This feature is crucial for managing complex or unique queries that require detailed service knowledge.
The platform's REST API enables smooth integration with Sole Savers' existing systems, ensuring a unified customer service experience. The custom email domains feature allows the team to maintain brand consistency in communication.
Overall, Deskhero's advanced AI capabilities have allowed Sole Savers to enhance their customer service processes, improve response times, and boost customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. It sends this data through OpenAI's ChatGPT to create responses.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly find information across various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero integrate with our existing systems?
Yes, Deskhero's REST API allows for seamless integration with your existing systems.
* This article provides an example of how a fictive company in the Pet supply shops Shoe repair shops Toy, hobby, game, or music instrument dealers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
