Playtime Paradise offers a wide array of products, making it a challenge for the helpdesk team to manage all inquiries efficiently. By utilizing Deskhero's AI capabilities, the team can swiftly find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data.
The AI uses OpenAI Embeddings to suggest replies based on this data, significantly reducing response time. This feature is particularly useful for handling common queries about product specifications, pricing, and availability.
Deskhero's comprehensive search bar, powered by AI, allows the helpdesk team to quickly find information across various sources. This feature is essential for handling complex or unique queries that require extensive product knowledge.
The platform's REST API enables seamless integration with Playtime Paradise's existing systems, ensuring a unified helpdesk experience. The custom email domains feature allows the team to maintain brand consistency in communication.
Overall, Deskhero's advanced AI capabilities have enabled Playtime Paradise to optimize their helpdesk processes, improve response times, and enhance customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. It sends this data through OpenAI's ChatGPT to create responses.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly find information across various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero integrate with our existing systems?
Yes, Deskhero's REST API allows for seamless integration with your existing systems.
* This article provides an example of how a fictive company in the Pet supply shops Shoe repair shops Toy, hobby, game, or music instrument dealers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
