Whiskers & Wags Pet Services handles a wide range of services, from pet training to boarding. They use Deskhero's kanban board and ticket management system to efficiently track and manage customer bookings and inquiries.
The company also utilizes Deskhero's REST API to integrate with their existing systems, ensuring seamless data flow and improved operational efficiency.
Deskhero's advanced AI capabilities have been instrumental in optimizing Whiskers & Wags' operations. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only speeds up response times but also ensures consistency and accuracy in customer communications.
In addition, the AI-enhanced search results help customers find the information they need in the knowledge base, reducing the need for them to contact customer support. This has led to a decrease in the number of support tickets, freeing up time for the team to focus on other areas of the business.
Overall, Deskhero's AI capabilities have enabled Whiskers & Wags Pet Services to streamline their operations and provide superior customer service, leading to increased customer satisfaction and business growth.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, speeding up response times.
How does the AI-enhanced search reduce the number of support tickets?
The AI-enhanced search makes it easier for customers to find the information they need in the knowledge base, reducing the need for them to contact customer support and thereby decreasing the number of support tickets.
How does Deskhero's REST API improve operational efficiency?
Deskhero's REST API allows Whiskers & Wags to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Pet Training and Boarding Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
