Pawsitive Training Co. receives a high volume of inquiries about their pet training and boarding services. Using Deskhero's ticket management system, they are able to efficiently track, prioritize, and respond to these inquiries. The custom fields allow them to categorize tickets based on the type of pet, service requested, and urgency, making it easier for the team to manage their workload.
The company also uses Deskhero's knowledge base feature to create a comprehensive resource for customers. This includes articles generated from Word, PowerPoint, and PDF files, as well as data scraped from their website. The knowledge base is regularly updated with new information about pet training techniques, boarding facilities, and policies.
Deskhero's advanced AI capabilities have been particularly beneficial for Pawsitive Training Co. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time it takes for the customer service team to respond to inquiries.
Furthermore, the AI-enhanced search results make it easier for customers to find the information they need in the knowledge base. This has led to a decrease in the number of support tickets, as customers are able to self-serve more effectively.
Overall, Deskhero's AI capabilities have enabled Pawsitive Training Co. to provide faster, more efficient customer service, improving customer satisfaction and freeing up time for the team to focus on other areas of the business.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How has the AI-enhanced search improved customer self-service?
The AI-enhanced search makes it easier for customers to find relevant information in the knowledge base, reducing the need for them to submit support tickets.
Can the AI handle all customer inquiries?
While the AI can handle many common inquiries, complex or unique questions may still require human intervention. However, the AI significantly reduces the workload of the customer service team by handling routine queries.
* This article provides an example of how a fictive company in the Pet Training and Boarding Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
