PetroAdd Solutions receives a high volume of customer queries daily, ranging from product inquiries to technical support. To manage this, they turned to Deskhero's AI capabilities. The AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
The AI then uses this information to generate suggested replies, significantly reducing the time taken to respond to customer queries. This has not only improved efficiency but also increased customer satisfaction levels as customers receive accurate responses in a timely manner.
Additionally, PetroAdd Solutions utilizes Deskhero's comprehensive search bar enhanced by AI. The AI capabilities have improved the search results by providing more relevant and precise answers, making it easier for the support team to find the required information.
The AI also assists in managing the company's knowledge base. It generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website. This has greatly reduced the manual effort required to maintain the knowledge base.
Overall, Deskhero's advanced AI capabilities have enabled PetroAdd Solutions to significantly improve their customer support operations, resulting in higher customer satisfaction and operational efficiency.
How does Deskhero's AI help in improving response time?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and other resources to generate suggested replies. This reduces the time taken to craft responses, thereby improving response times.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to provide more relevant and precise search results. It analyzes the query and finds the most relevant information from previous tickets, knowledge base articles, and other resources.
How does the AI assist in managing the knowledge base?
Deskhero's AI generates knowledge base articles from various sources like word, powerpoint, pdf files, and even scrapes data from the company's website. This automates the process of maintaining the knowledge base.
* This article provides an example of how a fictive company in the Petrochemical Additives Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
