ChemTech Industries operates globally and handles a large number of customer support tickets daily. To manage this effectively, they use Deskhero's advanced AI capabilities. The AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other resources to generate suggested replies.
This AI-powered feature has significantly reduced the time taken to respond to customer queries, thereby improving the efficiency of the helpdesk team. Additionally, it has also increased customer satisfaction as customers receive timely and accurate responses.
ChemTech Industries also uses Deskhero's AI-enhanced search bar. The AI capabilities have improved the search results by providing more relevant and accurate answers, making it easier for the support team to find the required information quickly.
Furthermore, the AI assists in managing the company's knowledge base by generating articles from various sources like word, powerpoint, pdf files, and even scrapes data from the company's website. This has automated the process of maintaining the knowledge base, saving the team valuable time and effort.
In conclusion, Deskhero's advanced AI capabilities have helped ChemTech Industries optimize their helpdesk services, resulting in improved operational efficiency and customer satisfaction.
How does Deskhero's AI improve the efficiency of the helpdesk team?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and other resources to generate suggested replies. This reduces the time taken to craft responses, thereby improving the efficiency of the helpdesk team.
How does the AI-enhanced search bar benefit the support team?
The AI-enhanced search bar uses OpenAI Embeddings to provide more relevant and accurate search results. It analyzes the query and finds the most relevant information from previous tickets, knowledge base articles, and other resources, making it easier for the support team to find the required information quickly.
How does the AI automate the process of maintaining the knowledge base?
Deskhero's AI generates knowledge base articles from various sources like word, powerpoint, pdf files, and even scrapes data from the company's website. This automates the process of maintaining the knowledge base, saving the team valuable time and effort.
* This article provides an example of how a fictive company in the Petrochemical Additives Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
