FuelFast receives a high volume of customer queries daily. They range from questions about fuel prices and availability, to complaints about service at specific stations. Managing these queries was a challenge until they adopted Deskhero. The platform's ticket management feature helped them organize and prioritize queries efficiently.
With Deskhero's advanced AI capabilities, FuelFast was able to automate responses to common queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This allowed FuelFast to provide instant responses to frequently asked questions, freeing up their support staff to handle more complex issues.
The AI also enhanced the search results on FuelFast's support portal. When customers search for information, the AI uses embeddings to find relevant content from the knowledge base, previous tickets, and even scraped website data. This has significantly improved the customer self-service experience.
FuelFast also used Deskhero's custom fields and user groups features to categorize queries and assign them to the right teams. This has streamlined their support process and reduced response times.
Overall, Deskhero's AI capabilities have greatly improved FuelFast's customer support services. They have reduced response times, improved accuracy, and enhanced the customer experience.
How does Deskhero's AI improve response times?
Deskhero's AI automates responses to common queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This allows for instant responses to frequently asked questions, freeing up support staff to handle more complex issues.
How does Deskhero's AI enhance search results?
When customers search for information, Deskhero's AI uses embeddings to find relevant content from the knowledge base, previous tickets, and scraped website data. This improves the relevance and accuracy of search results.
How does Deskhero help in managing customer queries?
Deskhero provides features like ticket management, custom fields, and user groups to help organize and prioritize customer queries. These features, combined with the AI's ability to automate responses, streamline the support process and reduce response times.
* This article provides an example of how a fictive company in the Petrol Stations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
