GasGuru operates a large number of petrol stations across several regions. They receive a high volume of customer queries daily, which was overwhelming their support team. That's when they decided to adopt Deskhero.
Deskhero's advanced AI capabilities have revolutionized GasGuru's support services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has enabled GasGuru to provide instant responses to a majority of their customer queries.
The AI also enhances the search results on GasGuru's support portal. When customers search for information, the AI uses embeddings to find relevant content. This has improved the customer self-service experience and reduced the load on the support team.
GasGuru also uses Deskhero's custom email domains feature to manage queries from different regions. They have set up separate email domains for each region, which helps them route queries to the right support teams.
Overall, Deskhero's AI capabilities have significantly improved GasGuru's support efficiency. They have reduced response times, improved accuracy, and enhanced the customer experience.
How does Deskhero's AI automate customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This enables instant responses to most customer queries, thereby automating a large part of the support process.
How does Deskhero's AI enhance the customer self-service experience?
When customers search for information on the support portal, Deskhero's AI uses embeddings to find relevant content. This improves the relevance and accuracy of search results, enhancing the customer self-service experience.
How does GasGuru use Deskhero's custom email domains feature?
GasGuru uses Deskhero's custom email domains feature to manage queries from different regions. They have set up separate email domains for each region, which helps them route queries to the right support teams.
* This article provides an example of how a fictive company in the Petrol Stations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
