PetroServe maintains a comprehensive knowledge base for both their customers and their staff. It includes information about their services, safety procedures, and station operations. However, keeping the knowledge base updated and relevant was a challenge until they started using Deskhero.
Deskhero's AI capabilities have greatly improved PetroServe's knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate new articles. This has not only kept the knowledge base updated but also ensured that the content is relevant to the users' needs.
The AI also enhances the search functionality of the knowledge base. It uses embeddings to find relevant content when users search for information. This has made it easier for customers and staff to find the information they need.
Additionally, Deskhero's website scraping feature has been invaluable for PetroServe. The AI uses this feature to scrape data from PetroServe's website and other relevant sources. This data is then used to update the knowledge base and improve search results.
Overall, Deskhero's AI capabilities have transformed PetroServe's knowledge base into a dynamic and user-friendly resource. It has improved the relevance of the content, enhanced search functionality, and automated the updating process.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate new articles. This keeps the knowledge base updated and ensures that the content is relevant. The AI also enhances the search functionality of the knowledge base, making it easier for users to find information.
How does Deskhero's website scraping feature work?
Deskhero's AI uses the website scraping feature to gather data from the company's website and other relevant sources. This data is used to update the knowledge base and improve search results.
How does Deskhero's AI enhance the user experience?
Deskhero's AI improves the relevance of the knowledge base content and enhances search functionality. This makes it easier for users to find the information they need, improving their overall experience.
* This article provides an example of how a fictive company in the Petrol Stations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
