FuelMixer Inc deals with a wide range of customer queries daily, from troubleshooting technical problems to answering questions about their fuel blending procedures. By implementing Deskhero's advanced AI capabilities, they have been able to manage these tickets more effectively, providing prompt and precise responses. The AI utilizes OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies.
The AI-powered comprehensive search bar has proven to be invaluable in swiftly locating pertinent information, thus reducing the time spent by helpdesk agents on each ticket. The AI also enhances search results, making it simpler for agents to find the necessary information to resolve customer issues.
The knowledge base feature of Deskhero has been especially useful for FuelMixer Inc. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has drastically cut down the time and effort required to create and maintain the knowledge base.
By utilizing Deskhero's REST API, FuelMixer Inc has managed to integrate the platform with their existing systems, further improving their helpdesk services. The API enables them to automate various tasks, such as ticket creation and updates, thereby enhancing their efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have revolutionized FuelMixer Inc's helpdesk services, improving their ticket resolution times, knowledge base management, and overall helpdesk efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. It analyzes this data to understand the context and provide the most relevant response.
How does the AI-powered search bar work?
The AI-powered search bar uses similar technology to the suggested replies. It uses OpenAI embeddings to understand the context of the search query and provides the most relevant results from the tickets, knowledge base, uploaded files, and scraped website data.
Can Deskhero's REST API be integrated with existing systems?
Yes, Deskhero's REST API can be integrated with existing systems, allowing you to automate various tasks such as ticket creation and updates, thereby improving efficiency and productivity.
* This article provides an example of how a fictive company in the Petroleum Fuel Blending industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
