PetroBlend Solutions receives a high volume of customer inquiries daily, ranging from technical issues to general inquiries about their fuel blending processes. With Deskhero's advanced AI capabilities, they can now efficiently manage these tickets, providing timely and accurate responses. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies.
The AI-powered comprehensive search bar has been instrumental in quickly finding relevant information, reducing the time spent by customer support agents on each ticket. The AI also enhances search results, making it easier for agents to find the information they need to resolve customer issues.
Deskhero's knowledge base feature has been particularly beneficial for PetroBlend Solutions. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has significantly reduced the time and effort required to create and update the knowledge base.
By leveraging Deskhero's REST API, PetroBlend Solutions has been able to integrate the platform with their existing systems, further enhancing their customer support capabilities. The API allows them to automate various tasks, such as ticket creation and updates, improving their efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have transformed PetroBlend Solutions' customer support and helpdesk services, improving their response times, ticket management, and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. It analyzes this data to understand the context and provide the most relevant response.
How does the AI-powered search bar work?
The AI-powered search bar uses similar technology to the suggested replies. It uses OpenAI embeddings to understand the context of the search query and provides the most relevant results from the tickets, knowledge base, uploaded files, and scraped website data.
Can Deskhero's REST API be integrated with existing systems?
Yes, Deskhero's REST API can be integrated with existing systems, allowing you to automate various tasks such as ticket creation and updates, thereby improving efficiency and productivity.
* This article provides an example of how a fictive company in the Petroleum Fuel Blending industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
