ToiletryDirect deals with a wide range of customer queries daily, from product details to delivery status. With Deskhero's ticket management system, these queries are handled efficiently. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies, greatly improving response time.
Deskhero's custom fields feature allows ToiletryDirect to categorize tickets based on query type, priority, and customer category. This helps in prioritizing and addressing tickets more effectively.
The AI-powered comprehensive search bar enables ToiletryDirect's support team to find relevant content swiftly. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results, making information retrieval quick and easy for the support team.
ToiletryDirect also leverages Deskhero's knowledge base feature, which is enriched by AI-generated articles from Word, PowerPoint, and PDF files. This serves as a valuable resource for both the support team and customers, reducing ticket volume and promoting customer self-service.
Lastly, ToiletryDirect uses Deskhero's REST API to integrate the platform with their existing systems, ensuring smooth data flow and further improving their customer support capabilities.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to incoming tickets, greatly improving the time it takes for the support team to respond.
How does the AI-enhanced search bar work?
The search bar uses AI to analyze OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results, making it easier for the support team to find the information they need.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, ensuring smooth data flow.
* This article provides an example of how a fictive company in the Pharmaceutical and Toiletry Goods Wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
