MediWholesale receives numerous customer queries each day, from product inquiries to order updates. Using Deskhero's ticket management system, these requests are handled efficiently. Deskhero's advanced AI capabilities analyze previous tickets and knowledge base articles to suggest replies, drastically reducing response time.
With the use of Deskhero's custom fields feature, MediWholesale can categorize tickets based on the nature of the query, priority level, and customer type. This enables them to prioritize and address tickets more effectively.
The AI-powered comprehensive search bar assists MediWholesale's support team in finding relevant content quickly. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results, making it easier for the support team to find the necessary information.
MediWholesale also utilizes Deskhero's knowledge base feature, which is enriched by AI-generated articles from Word, PowerPoint, and PDF files. This provides a valuable resource for both the support team and customers, reducing the number of tickets and enhancing customer self-service.
Lastly, MediWholesale uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and further enhancing their customer support capabilities.
How does Deskhero's AI capabilities reduce response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to incoming tickets, drastically reducing the time it takes for the support team to respond.
How does the AI-enhanced search bar work?
The search bar uses AI to analyze OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results, making it easier for the support team to find the necessary information.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, ensuring seamless data flow.
* This article provides an example of how a fictive company in the Pharmaceutical and Toiletry Goods Wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
