PharmaPlus receives a high volume of customer queries daily, ranging from product inquiries to order status updates. The company uses Deskhero's ticket management system to efficiently handle these requests. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response time.
With Deskhero's custom fields feature, PharmaPlus is able to categorize tickets based on the type of query, priority level, and customer type. This allows them to prioritize and address tickets more effectively.
The comprehensive search bar powered by AI helps PharmaPlus's support team find relevant content quickly. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results, making it easier for the support team to find the information they need.
PharmaPlus also utilizes Deskhero's knowledge base feature, which is enriched by AI-generated articles from Word, PowerPoint, and PDF files. This provides a valuable resource for both the support team and customers, reducing the number of tickets and enhancing customer self-service.
Finally, PharmaPlus uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and further enhancing their customer support capabilities.
How does Deskhero's AI capabilities reduce response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to incoming tickets, significantly reducing the time it takes for the support team to respond.
How does the AI-enhanced search bar work?
The search bar uses AI to analyze OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results, making it easier for the support team to find the information they need.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, ensuring seamless data flow.
* This article provides an example of how a fictive company in the Pharmaceutical and Toiletry Goods Wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
