MediHeal Solutions handles a multitude of customer queries every day, from product-related questions to feedback. The company uses Deskhero's ticket management system to effectively organize these queries. Deskhero's AI capabilities analyze the content of these tickets using OpenAI Embeddings, aiding in their categorization and prioritization based on relevance and urgency.
Deskhero's AI-powered knowledge base allows MediHeal Solutions to automatically create articles from different sources such as word documents, powerpoint presentations, PDF files, and scraped website data. This feature helps the company maintain an updated knowledge base with the most recent information, facilitating quicker resolution of customer queries.
The custom fields feature of Deskhero enables MediHeal Solutions to capture specific information about each customer query. This data is then utilized by the AI to generate suggested replies, drastically cutting down the response time and enhancing the efficiency of the customer support team.
Deskhero's comprehensive search bar, backed by AI, improves the search results by finding relevant content from previous tickets, knowledge base articles, and uploaded files. This feature empowers the customer support team at MediHeal Solutions to swiftly find solutions to customer queries, thereby boosting their productivity.
Lastly, MediHeal Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This integration lets the company harness the AI capabilities of Deskhero across their entire customer support infrastructure, thereby improving their overall customer service.
How does Deskhero's AI capabilities enhance the efficiency of the customer support team?
Deskhero's AI capabilities analyze the content of customer queries to categorize and prioritize them. It also generates suggested replies and improves search results, thereby reducing response time and enhancing the productivity of the customer support team.
How does Deskhero's AI-powered knowledge base benefit MediHeal Solutions?
Deskhero's AI-powered knowledge base automatically creates articles from various sources, keeping the knowledge base updated with the latest information. This enables quicker resolution of customer queries.
How does MediHeal Solutions integrate Deskhero with their existing systems?
MediHeal Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to harness the AI capabilities of Deskhero across their entire customer support infrastructure.
* This article provides an example of how a fictive company in the Pharmaceutical and medicine manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
